FAQs

Services

Where do I get help with connecting to wifi (AirYork Plus)?

We will gladly take a look at your device. Drop by 031 Winters College to determine if the issue can be resolved by us or if central IT assistance is required.

Can I borrow equipment for my studies?

Equipment lending is subject to a legal agreement, and fines are applicable for late returns. Equipment is available from the Education Resource Centre (135 Winters College) and from Help Desk (031 Winters College).

Email

How do I access my Education email?

Login to webmail using your Passport York username and password.

Note: if your account was created more than three years ago, your username is firstname_lastname (e.g. john_smith). Your password will be the same as your Passport York password.

How do I reset my password?

Please email us

I just graduated. Can I keep my Education email address?

Yes. To keep your account active, log in at least once every 6 months.

Note: Upon graduating, your login name/username will be changed to firstname_lastname (e.g. john_smith)

Can I change my username?

Education Email username is your Passport York username. It cannot be changed unless your Passport York username is changed.

How do I set up email on my computer?

For Student: Access your email from http://webmail.edu.yorku.ca 

For Faculty and Staff: Please email helpdesk@edu.yorku.ca.

How do I access email from my mobile device?

For iOS device: Please follow the instructions here.

For Android device: Please follow the instructions here.

What's the email storage limit?

1 gigabyte(GB)

What's the maximum file attachment size?

15 megabyte(MB)

Can I forward my emails to a different address?

Yes, please follow the instructions here.

Sharepoint

What is SharePoint?

Sharepoint is a passport york protected internal website for students, containing valuable forms and documentation.

How do I access Sharepoint?

Log in here. Use your Passport York username and password.

I'm having trouble logging in with my Passport York username and password. Help?

If your account was created more than three years ago, your username is firstname_lastname (e.g. john_smith). Your password will be the same as your Passport York password.