FAQs

[accordions title=”Services” event=”click” disabled=false autoheight=false]
[accordion title=”Where do I get help with connecting to wifi (AirYork Plus)?”]

We will gladly take a look at your device. Drop by 031 Winters College to determine if the issue can be resolved by us or if central IT assistance is required.

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[accordion title=”Can I borrow equipment for my studies?”]Equipment lending is subject to a legal agreement, and fines are applicable for late returns. Equipment is available from the Education Resource Centre (135 Winters College) and from Help Desk (031 Winters College).[/accordion]
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[accordions title=”Email” event=”click” disabled=false autoheight=false]
[accordion title=”How do I access my Education email?”]

Login to webmail using your Passport York username and password.

Note: if your account was created more than three years ago, your username is firstname_lastname (e.g. john_smith). Your password will be the same as your Passport York password.[/accordion]
[accordion title=”How do I reset my password?”]

Please email us

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[accordion title=”I just graduated. Can I keep my Education email address?”]

Yes. To keep your account active, log in at least once every 6 months.

Note: Upon graduating, your login name/username will be changed to firstname_lastname (e.g. john_smith)[/accordion]
[accordion title=”Can I change my username?”]

Education Email username is your Passport York username. It cannot be changed unless your Passport York username is changed.

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[accordion title=”How do I set up email on my computer?”]

For Student: Access your email from http://webmail.edu.yorku.ca 

For Faculty and Staff: Please email helpdesk@edu.yorku.ca.

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[accordion title=”How do I access email from my mobile device?”]

For iOS device: Please follow the instructions here.

For Android device: Please follow the instructions here.

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[accordion title=”What’s the email storage limit?”]

1 gigabyte(GB)

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[accordion title=”What’s the maximum file attachment size?”]

15 megabyte(MB)

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[accordion title=”Can I forward my emails to a different address?”]

Yes, please follow the instructions here.

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[accordions title=”Sharepoint” event=”click” disabled=false autoheight=false]
[accordion title=”What is SharePoint?”]

Sharepoint is a passport york protected internal website for students, containing valuable forms and documentation.

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[accordion title=”How do I access Sharepoint?”]

Log in here. Use your Passport York username and password.

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[accordion title=”I’m having trouble logging in with my Passport York username and password. Help?”]

If your account was created more than three years ago, your username is firstname_lastname (e.g. john_smith). Your password will be the same as your Passport York password.

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